Start with support
If there is a problem with an order, contact support@fanxora.network with the order details and what went wrong. Because products may come from different sourcing paths, eligibility and instructions can vary by item.
Condition and eligibility
Returned merchandise must generally be unworn, unused, and in substantially the same condition in which it was received, with included packaging, tags, or accessories where applicable. Items marked final sale, personalized, made-to-order, hygiene-sensitive, or otherwise non-returnable at the time of purchase may be excluded.
Wrong, damaged, or materially different items
If an item arrives damaged, incorrect, or materially different from what was ordered, contact support as soon as reasonably possible and include photos where useful. We will review the order and available supplier or carrier records before determining the remedy.
Cancellations
A cancellation request should be made as soon as possible. We cannot guarantee cancellation after supplier placement, fulfillment, or shipment has begun.
Refunds
Approved refunds are returned through the applicable original payment process when available. Processing time after approval can depend on the payment provider or financial institution. A refund is not treated as complete merely because a request was submitted.
Return shipping
Return instructions, destination, and responsibility for return-shipping costs are determined based on the reason for return and the item's fulfillment path. Do not send merchandise to an address that has not been provided or confirmed for the return.