Sourcing comes first
Some products are supplier-confirmed per order rather than stocked in a single warehouse. For those items, availability is confirmed before fulfillment proceeds. This can make processing time different from item to item.
Shipping estimates
We do not publish one blanket delivery promise for every product because supplier, destination, carrier, and item availability can differ. When an order is confirmed, we provide the best available shipping or delivery estimate for that order.
Tracking
When tracking is available from the fulfillment or shipping provider, it will be attached to the order or communicated to the customer using the contact information provided.
Address accuracy
Customers are responsible for providing a complete and accurate delivery address. Contact support promptly if an address needs correction. Once a shipment is handed to a carrier, rerouting may not be possible.
Carrier delays and delivery issues
Weather, carrier operations, supplier delays, customs where applicable, and other events outside our direct control can affect delivery. If tracking shows a problem, contact us and we will help investigate with the available fulfillment or carrier records.